How much does shipping cost?
All our products come with Free Insured Shipping!
How long does shipping take?
Orders are delivered in South Africa to your doorstep in 3 to 7 working days.
Where can I find my tracking code?
Tracking codes are sent to you via email. Once your order has been shipped you will receive a notification from us.
I received the wrong order, now what?
If you received an incorrect order, please contact us immediately at qkpick@gmail.com
Once your order has begun processing through our delivery department, we are unable to make any changes (including address changes). We will only ship to the address provided at check-out.
Tracking
All orders are processed with tracking numbers. You will receive an email with the tracking number when you order is dispatched to the courier's sorting facility. With some shipping companies, it can take several days for the tracking information to update on the system. If your order was placed more than 2 business days ago and there is still no information on your tracking number, kindly contact us.
Deliveries
Shipping time varies by region. Specific delivery dates are not provided nor guaranteed. Our estimates for your reference 3-7 business days
Lost/Stolen Packages
If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.
Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honour your claim if it is not reported.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.
Feedback
We would love to hear your feedback, questions, or any concerns. kindly feel free to email us to let us know how our service rates are. We take your feedback very seriously and are always striving to improve.
RETURN/REFUND POLICY
We have a 30-Day return policy, which means that you may only log a return for your item within 30 days of purchase.
Eligibility
Items must be unused and in the same condition as received. The return period is valid for 30 days from the date of purchase.
How to Initiate a Return
Contact our customer support at blur.onlinestore@gmail.com to initiate the return process, provide your order number and details about the product you wish to return.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds will be processed within 7 days of receiving the returned item.
Refund Method
Refunds will be issued to the original payment method used for the purchase.
Exchanges
If you need to exchange an item, please follow the same process as returns.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving the product for a replacement or refund.
Non-Returnable Items
Some items are non-returnable for hygiene reasons. These include perishable goods (such as food, flowers and plants), custom products (such as personalised or special orders) and personal care products. Unfortunately we cannot accept returns on sale items.
Please note that this return policy applies only to products purchased directly from our online store. Items purchased through third-party retailers are subject to their respective return policies.